• Registered: 22 Apr 2011
  • Posts: 4

Topic: Can't access Billing Preferences Screen

My monthly subscription was shut down because of a payment issue. I suspect it's an expired credit card.  But I can't access the billing preferences under Account  >  Billing.

A popup window comes up for Account  >  Billing but stays up for only about 1/2 second then disappears.  I have tried 4 times by quickly clicking on the PayPal option for Monthly billing but nothing happens.

This happens in Firefox, IE and Chrome.  Please advise.  I have an irate customer.

  • Registered: 22 Apr 2011
  • Posts: 4

Re: Can't access Billing Preferences Screen

I got in another way and had to re-do my Paypal monthly arrangements.  I don't understand why (everything was current in PayPal on my end).