• From: Dallas Texas
  • Registered: 06 Apr 2011
  • Posts: 10

Topic: Page stuck in a loop on login

I have a site that I designed for a client and she cant log into the tool to update it.  When I set it up in Simple CMS and she logs into the page to update it, the page will never completely load.  She will get the "rotating circle" for the loading process.  It will act like its about to finish and then start the loading process all over again.   When I log in with my account, I can get to the site fine.  I have deleted her account and re-added it.  I have deleted the site and set it up again and it still does this.  There is no special code or scripting on the site either.  Straight HTML and CSS (no java, no flash)

Crap!  Someone knocked over my recycle bin and now there are icons all over my desktop...

Mike9's Website

  • Registered: 21 Dec 2010
  • Posts: 295

Re: Page stuck in a loop on login

Hi Mike, is your client assigned to all sites in your account? Do you know what browser and version she is using? You can email the details to us if you would like to.

  • From: Dallas Texas
  • Registered: 06 Apr 2011
  • Posts: 10

Re: Page stuck in a loop on login

I have e-mailed you the information.

Mike

Crap!  Someone knocked over my recycle bin and now there are icons all over my desktop...

Mike9's Website

  • From: Dallas Texas
  • Registered: 06 Apr 2011
  • Posts: 10

Re: Page stuck in a loop on login

Hello Simon,

My Client is reporting that they cant login to their site again.  Same problem, they enter their credentials and it acts like it is loading but stays on the spinning circle. They said they are using IE 8. 

Thanks,

Mike

Crap!  Someone knocked over my recycle bin and now there are icons all over my desktop...

Mike9's Website

  • Registered: 21 Dec 2010
  • Posts: 295

Re: Page stuck in a loop on login

Hi Mike, Sorry this is happening to you again. Could you let us know the email address of the user so we can investigate their account.

  • From: Dallas Texas
  • Registered: 06 Apr 2011
  • Posts: 10

Re: Page stuck in a loop on login

Sent you an e-mail.  Let me know if you need anything else.

Crap!  Someone knocked over my recycle bin and now there are icons all over my desktop...

Mike9's Website