51

(1 replies, posted in Support zone)

Hi Eric, could you let us know which site you're having problems with? If you would prefer, please email us this info through.

52

(25 replies, posted in Feature requests)

You can now brand the system by hex code instead of using the hue slider.

To enter your hex code, go to Account > Branding then click on the Advanced link and you'll see Hex code listed at the bottom.

53

(1 replies, posted in Support zone)

Hi Charlotte, I've responded to your email on this. The problem is with your FTP server, the connection times out when SimpleCMS tries to connect to it.

54

(3 replies, posted in Support zone)

Hi Charlotte, Could you email the details to us so we can test this for you and find out what's going wrong.

Hi Ryan, it can be used for different things. You could use the code to detect if the site is being view through SimpleCMS then apply a class name to each editable area and then put a border on those areas, you could then tell your client those borders represent editable areas.

You could also use the code to prevent some of your JavaScript from being applied to the website, for example you may have an image slideshow and if you removed the slideshow code while in SimpleCMS the images could be listed one after the other so your client can easily edit each one.

I hope those examples help. Let us know if you have any suggestions, questions or problems.

Hi Josh, we'll add in an arrow to that box too.

57

(3 replies, posted in Feature requests)

Hi Guys, you can now log in to SimpleCMS on iOS.

Hi Josh, I've just updated the system. For each repeatable area that you don't want the whole content to be editable simply add this class:
no-repeat-edit

For example:

<div class="edit-repeat no-repeat-edit">
     // editable area 1
     // editable area 2
</div>

If you want to remove the delete button use this class:
no-repeat-delete

For example:

<div class="edit-repeat no-repeat-delete">
     // editable area 1
     // editable area 2
</div>

You may want to apply that class using JavaScript so it is always added to the last repeatable area. Here's an example using jQuery:

$('.edit-repeat:last').addClass('no-repeat-delete');

I hope that helps, let us know if you have any questions or problems.

59

(1 replies, posted in Support zone)

Hi Simon, I have just logged in to your account and I can see you have turned off the "Define edit areas" section. This is where you would see the "activate links" checkbox.

You can enable the "Define edit areas" section by going to:
Account > My account > Define edit areas manually

60

(3 replies, posted in Support zone)

Hi Steven, SimpleCMS edits the HTML in the pages on your FTP server so if you republish a site from Dreamweaver (or other software) then you will be overwriting the changes that your clients made through SimpleCMS.

To overcome this you will need to download the files from your FTP server to your computer and load them into Dreamweaver (or other software) and make changes, then republish / reupload to the FTP server.

61

(7 replies, posted in Support zone)

Hi Guys, the short answer is no you can't re-order them. You can simply create new regions before/after an area and copy/paste the content from another region into the new region which could be used in a roundabout way of re-ordering them.

We haven't got any plans to add this feature but it seems like something we should have plans for given the number of requests above. I have added it to our to-do list.

Scott5 - all in good time, you'll be the first to know ;)

62

(14 replies, posted in Tutorials)

Hi Scott, I believe you are using the "cushycms" class name so you will need to use cushycms-repeat instead of edit-repeat.

63

(1 replies, posted in Support zone)

Hi Ryan, you can try using CSS to style the A tag, e.g.

#gallery a {
  border:5px solid red;
}

64

(2 replies, posted in Support zone)

Hi Rene, this will happen depending on the HTML element that you have selected. The system prevents certain icons from appearing on inline HTML elements, for example A, SPAN, STRONG, etc tags.

If you change the tag to a block tag, e.g. DIV, then you will see all toolbar icons.

If you have any problems, drop us an email with the URL of the page and area in question and we'll take a look.

65

(6 replies, posted in Errors in the system)

Hi Eva, I have just replied to your email about this. The site URL that you have has HTTP Authentication set up on it so this is blocking SimpleCMS from accessing your website.

66

(2 replies, posted in Support zone)

Hi Nam, you should check the character encoding on your site. It should be set to UTF-8 which is the encoding that SimpleCMS uses. Otherwise you'll need to use &pound;

67

(3 replies, posted in Support zone)

Hi Ravi, could you let us know the URL of the page this is happening on.

If you have defined the image as editable then you can't resize the image - the system just crops and resizes to match the original image's width / height so that the end user cannot blow up the page.

You can resize images through the WYSIWYG editor when you click on the image icon.

68

(0 replies, posted in Support zone)

Here are the IP address that SimpleCMS uses.

208.109.198.3
208.109.198.189

If you are having problems connecting to your site via FTP then you may need to add our dedicated IPs to your allowed FTP list.

69

(1 replies, posted in Support zone)

Hi Karen, you can update the styles in your CSS for a particular area to specify the colour you want. If you have it enabled, you would need to disable the Text Colour option in the WYSIWYG editor by going to:
Users > Permissions > Rich text options

70

(4 replies, posted in Support zone)

Hi Karen, I've just taken a look at the site and it's a CSS issue on your website that is causing the extra spacing. In particular this bit of CSS:

.xr_tl
{
    position: absolute;
    unicode-bidi: bidi-override;
    white-space: pre;
}

That is located in xr_main.css around line 10.

It's the white-space: pre; that causes the extra spacing because the "pre" value preserves both spaces and line breaks that are in the underlying HTML.

I am using Mozilla Firefox and have the Firebug addon installed - this allows me to inspect elements on a web page and look at the CSS properties. It also allows me to turn on/off properties and the change will apply on the page. It is very helpful for developing websites.

When I turned off that line it resolved the spacing issue but then you have another problem - the position: absolute; line then messes up the positioning of elements on the page. So if you turn off that line it then formats the page better but you still have some spacing issues, so you will need to assign some widths to certain areas to correct them then it should all be ok.

I hope this information helps.

71

(4 replies, posted in Support zone)

Hi Karen, could you let us know the URL of the page this is happening on and if there are multiple editable areas, which one. Thanks.

72

(3 replies, posted in Errors in the system)

Excellent - glad you found them

73

(2 replies, posted in Support zone)

Hi Claire, you can't edit an iFrame like that. The system can't edit pages within an iFrame. You need to enter the URL to the iFrame page into the SimpleCMS address bar - next to the Sitemap button.

I don't understand why an iFrame has been used here. I would have thought you would have a DIV which contained the Vimeo embed code, for example:

<div id="videos" class="edit">
     <!-- vimeo embed tags go here -->
</div>

Then your client can edit that DIV and keep adding more and more videos and the page will get longer as you add more videos. If you are wanting to restrict the height of this area then you could specify a height on the DIV and se the overflow to auto so if the contents of the DIV are longer than the height of the DIV then a scrollbar would be added to the DIV - this will remove the need for using an iFrame.

74

(6 replies, posted in Errors in the system)

Hi TechBA, sorry, but we don't know who Brandon Jacobs is.

The problem is your FTP username or FTP password. Do you know what your FTP details are? If you don't know what they are you will need to contact the person who does and ask for them. You can then add those details to the system - if you have problems with this, feel free to email the details to us and we will help out but we will need the correct FTP details before we can do anything.

75

(9 replies, posted in Support zone)

Hi Aaron, I think it might be because the content is within a PHP function. I have also noticed that your site goes from www. to shop. your account is setup with the www. site so you won't be able to access shop.